Terms of Trade

Our service agreements and policies for professional tree services in Melbourne

Last updated: June 7, 2025

1. Services Provided

Arborist Marcus provides professional tree services including but not limited to:

  • Tree removal and stump grinding
  • Pruning and trimming
  • Emergency tree services
  • Tree health assessments

2. Quotes & Estimates

  • All quotes are valid for 30 days
  • Written quotes provided upon request
  • Final price may vary if job scope changes

3. Payment Terms

  • Payment due upon completion unless otherwise agreed
  • We accept cash and bank transfers
  • Late payments incur 2% monthly interest

4. Cancellation Policy

  • 24 hours notice required for cancellations
  • Same-day cancellations may incur 20% fee

5. Liability

  • We carry $5M public liability insurance
  • Not liable for pre-existing property damage
  • Client responsible for underground services location

6. Complaints

Any complaints must be made in writing within 7 days of service completion.