Terms of Trade
Our service agreements and policies for professional tree services in Melbourne
Last updated: June 7, 2025
1. Services Provided
Arborist Marcus provides professional tree services including but not limited to:
- Tree removal and stump grinding
- Pruning and trimming
- Emergency tree services
- Tree health assessments
2. Quotes & Estimates
- All quotes are valid for 30 days
- Written quotes provided upon request
- Final price may vary if job scope changes
3. Payment Terms
- Payment due upon completion unless otherwise agreed
- We accept cash and bank transfers
- Late payments incur 2% monthly interest
4. Cancellation Policy
- 24 hours notice required for cancellations
- Same-day cancellations may incur 20% fee
5. Liability
- We carry $5M public liability insurance
- Not liable for pre-existing property damage
- Client responsible for underground services location
6. Complaints
Any complaints must be made in writing within 7 days of service completion.